Skullcandy
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Skullcandy Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Skullcandy has 2.4 star rating based on 102 customer reviews. Consumers are mostly dissatisfied.
33% of users would likely recommend Skullcandy to a friend or colleague.
- Rating Distribution
Pros: Skull candy headphones fit very well, Sometimes good, Good quality.
Cons: Customer service is non-existent, Dint even use it properly, Useless.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Skullcandy has 2.4 star rating based on 102 customer reviews. Consumers are mostly dissatisfied.
33% of users would likely recommend Skullcandy to a friend or colleague.
- Rating Distribution
Pros: Skull candy headphones fit very well, Sometimes good, Good quality.
Cons: Customer service is non-existent, Dint even use it properly, Useless.Recent recommendations regarding this business are as follows: "I would recommend ordering from Amazon, the prices are the same, and you can be more sure that certain mishaps like these will not happen like these again, as this seems to be a common occurrence with the website", "Don’t expect Skullcandy to ship your product the first time you order it. They are not reliable.", "Take action fast.", "Make sure the information for everything is the same on the card because one small thing and you’ll go through what i went through", "If customer support services will be better than byy this product.sound is low ,which product i bought from here".
Most users ask Skullcandy for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Skullcandy Reviews
"To ask why my order was cancelled"
The individual speaking to me was very kind and patient, my concerns weren't able to be fully soothed by the call, as the Customer Service person wasn't able...
"Shipping of my earbuds"
You did not tell me when you're shipping my product. I have been waiting for it can you tell me when it will arrive. Thank you very much.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Brooklyn, New York
To ask why my order was cancelled
User's recommendation: I would recommend ordering from Amazon, the prices are the same, and you can be more sure that certain mishaps like these will not happen like these again, as this seems to be a common occurrence with the website
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Cancelled my order without asking.
I had ordered the crusher evo bass headphones directly from the Skullcandy website while they were on sale. Checked my bank account and the transaction had been completed.
I was super stoked for the headphones to come in, but thought it was weird that I hadnt gotten any order updates from Skullcandy in ten whole days. So I check the order status on the website, and come to find out, the order is cancelled. Why? No idea!
I was a little annoyed because I had been waiting for them to come in for so long already, but figured Id just order them again. But wait, it gets better.. when I check the website, the sale is gone. so if I want the headphones I now have to pay full price.
Thank you Skullcandy!
You actually suck!! Needless to say I am furious and will never be buying their products again.
- Good product
- Unreliable
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t expect Skullcandy to ship your product the first time you order it. They are not reliable.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Peterborough, Ontario
New headphones not loud
- All pros
- I need louder more bass
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Can't find my order and website is glitchy
Preferred solution: Deliver product or service ordered
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Chula Vista, California
My order is cancelled for no reason
User's recommendation: Make sure the information for everything is the same on the card because one small thing and you’ll go through what i went through
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Antonio, Texas
Pairing issues
User's recommendation: Contact customer immediately,don't try to pair or trouble shoot,just tell customer service that you already exhausted all the pairing options
Shipping of my earbuds
- Need more information on shipping polic
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Help using a purchased product
I ordered a pair of earbuds that did not work out of the package so I called customer service and had them sent back. Instead of sending me a new pair they sent me a coupon which was very nice of them.
So I ordered a new pair their website would not accept my PO box which is how I receive packages in the mountains of Colorado.
I entered my physical address thinking that would be shipped FedEx or UPS instead they shipped my package USPS and now my brand new earbuds are being shipped back and I am going to be out $100 because they don't accept PO boxes. I called customer service thinking that they could just change the shipping label and add my PO box but they could not do that.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Company won't respond
- Scam
Preferred solution: Full refund
User's recommendation: Avoid this company at all costs.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bellingham, Washington
Earbuds not working
User's recommendation: I would recommend this product & customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Late headphones
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Need to speak to customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
The warranty is very good. They have agreed to replace my earphones twice now. Even though the first time it was passed the one year. The customer service is excellent. Very friendly and helpful.
User's recommendation: I bought the original Jib True earphones and I was happy with them but just over a year it wouldn’t hold the charge long enough. They were very good about the warranty even though it was over the one year period. I got the Jib True 2 this time. I had connectivity issues with it from the begging and then by almost a year the on/off buttons stoped working. Although I like Skullcandy products so far, they’ve had issues and they haven’t lasted long.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Warranty return “ COSTS”
Company fixed the issue and I have been provided with apology. Full refund thru Staples, the retailer I purchased them from
I tried many different reprogramming tips on google and of course the factory process, coming to the conclusion there was a bad ear bud. Entered a warranty claim on line and was asked to return the ear buds to there service dept for repair or replacement, oh and by the way I NEED TO PAY THE COST OF RETURN SHIPPING. So my ear buds were now going to cost me $20.00 more and I would be without them for a week to 10 days. I contacted the Skull Candy customer service department and after a heated exchange mostly on my part and a let me check with my manager pause, I received a one time freebie shipping voucher for UPS.
Do companies typically get away with this?
Ive never seen this before.
I have notified my retailer, Staples, of this, they were unaware of the policy, and have kindly resolved the issue on site,
Skull Candy will not be getting any more of my business. Should they get yours??
- Good sound when it functions
- As detailed in comments
Preferred solution: Policy change for others
User's recommendation: It’s competitive out there, poor customer service is a good reason not to buy??
Markham, Ontario
Wrong shipping address
User's recommendation: Don’t forget to change your shipping address
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Pissed I had to pay 35 dollars to ship my new earbuds that I used once
- Used product for 10 total hours and then it did not take a charge
Preferred solution: I would like to get the price of shipping refunded which was 35 dollars.
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